Be ready before something goes wrong.
HelpFirstCall membership gives you one simple place to start when an unexpected practical problem happens.
Individual
- HelpFirstCall membership number
- Physical SOS membership card
- Digital member record
- Priority identification when you contact us
- Relevant assistance details held for faster help
- Case history and follow-up
Family
- Cover for authorised household members
- Individual verification for each person
- Physical SOS cards
- Shared family membership record
- Useful for partners, parents and relatives
- Case history linked to the family account
You can still start with HelpFirstCall.
For the pilot, the concept is to make initial assessment easy to access and offer one-off assistance for customers who want more active help.
Concept one-off pricing
Initial assessment: Free
One-off Resolution Assistance: from £19.99
Final pilot pricing should be validated against real handling time and cost-to-serve.
Your HelpFirstCall card
The physical card can carry your member name, membership number, HelpFirstCall telephone number and a unique QR code.
The card is an access point — the real membership is your customer record.
Why join?
- You may be hundreds of miles from home
- You may not know the local area
- You may be travelling alone or with relatives
- You may be unsure whether a quote is reasonable
- You may simply not know who should deal with the problem
Register your interest
HelpFirstCall is being developed as a pilot service. Registering interest does not create a paid membership.
Concept demo only — connect this form to HubSpot before launch.